Patient Access Specialist II – OBGYN

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Coordinate appointment requests and make outbound calls to arrange Epic referrals.

• Communicate insurance participation, financial obligations, and time-of-service policies to the patient population.

• Gather patients' insurance and demographic information to be registered in EPIC.

• Conduct real-time insurance verifications.

• Collect pre-registration details to manage Epic work queue accounts.

• Provide assistance and backup coverage as required.

• Handle general faxing, filing, and sorting of mail.

• Lead team discussions concerning complex patient scheduling requirements.

• Address escalated cases with higher complexity as assigned.

• Forward issues to the lead, supervisor, or manager for resolution.

• Carry out other related duties as assigned.

⛳️ Requirements

• High School Diploma or an equivalent qualification is required.

• At least 3 years of relevant experience, including a strong understanding of medical terminology.

• Exceptional customer service, problem-solving, and verbal/written communication skills.

• Strong proficiency in Microsoft Office (Word & Excel) or similar software is essential.

• Associate's Degree or higher is preferred.

• Previous experience in a high-volume customer service role in a call center is preferred.

• Bilingual skills in English and Spanish are a plus.

🏝️ Benefits

• Healthcare

• Paid Time Off