Patient Access Specialist II – Gastroenterology

This is a fully remote position, open to applicants in New York.

📋 Description

• Coordinate appointment requests and conduct outbound calls to arrange Epic referrals.

• Convey insurance participation details, financial responsibilities, and time of service policies to the patient population.

• Gather and enter patients' insurance and demographic information into EPIC.

• Execute real-time verification of insurance coverage.

• Collect pre-registration details to manage Epic work queue accounts.

• Offer support and provide backup coverage as needed.

• Handle general tasks such as faxing, filing, and sorting mail.

• Lead team discussions concerning intricate patient scheduling requirements.

• Address escalated cases with higher complexity as assigned.

• Refer issues to the lead, supervisor, or manager for resolution.

• Perform additional related duties as assigned.

⛳️ Requirements

• A High School Diploma or equivalent is mandatory.

• At least 3 years of relevant experience, including a strong understanding of medical terminology.

• Exceptional customer service, problem assessment, and verbal/written communication skills are essential.

• Strong proficiency in Microsoft Office (Word & Excel) or similar software is required.

• An Associate's Degree or higher is preferred.

• Previous high-volume customer service experience in a call center setting is preferred.

• Bilingual (English/Spanish) skills are an asset.

🏝️ Benefits

• Healthcare.

• Paid Time Off.