Patient Access Specialist I – Primary Care

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Welcomes patients and responds to telephone inquiries.

• Manages scheduling for appointment requests.

• Identifies special requirements (e.g., accommodations, interpreter services, etc.).

• Explains insurance participation, financial obligations, and time of service policies to patients.

• Gathers patients' insurance and demographic details, ensuring all information is entered into EPIC.

• Conducts real-time insurance verification and interprets the results.

• Collects pre-registration data to resolve outstanding accounts in the Epic work queue.

• Makes outbound calls to facilitate Epic referral scheduling.

• Supports the team by providing assistance and back-up coverage as instructed by the Supervisor and/or Manager.

• Engages in general tasks such as faxing, filing, and sorting mail.

• Performs additional related duties as assigned.

⛳️ Requirements

• High School Diploma or equivalent is required.

• At least 2 years of relevant experience, including a strong command of medical terminology.

• A Bachelor's Degree or completion of college coursework is preferred.

• Previous experience in a high-volume customer service role within a call center setting is preferred.

• Bilingual proficiency in English and Spanish is an advantage.

🏝️ Benefits

• Healthcare coverage.

• Paid time off.