Patient Access Specialist I

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Welcomes patients and handles incoming phone calls

• Arranges appointment requests

• Identifies special requirements (e.g., accommodations, interpreter, etc.)

• Communicates insurance participation details, financial responsibilities, and time of service policies to patients

• Gathers patient insurance and demographic details, ensuring all information is accurately recorded in EPIC

• Conducts real-time insurance verifications and interprets the results

• Collects pre-registration data to address pending Epic work queue accounts

• Makes outbound calls for Epic referral scheduling

• Contributes to team efforts by providing support and backup coverage as needed and directed by the Supervisor and/or Manager

• Engages in general faxing, filing, and mail sorting tasks

• Performs other related duties as assigned

⛳️ Requirements

• High School Diploma or equivalent is required

• At least 2 years of pertinent experience with proficiency in medical terminology

• A Bachelor's Degree or college-level coursework is preferred

• Previous experience in high-volume customer service within a call center environment is preferred

• Bilingual abilities (English/Spanish) are a plus

🏝️ Benefits

• Healthcare

• Paid Time Off