Patient Access Specialist – Fixed-Term Contract

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a substantial volume of incoming and outgoing patient calls with professionalism, empathy, and respect.

• Confirm patient eligibility and insurance benefits through online resources or by directly contacting insurers.

• Provide patients with information on insurance coverage, estimated out-of-pocket expenses, and available financial assistance options.

• Manage and administer financial assistance programs.

• Process and oversee prior authorization cases, ensuring prompt follow-up and resolution.

• Diligently record all patient interactions and follow-up activities in the billing system.

• Gather and manage necessary documentation in collaboration with the Revenue Cycle and Customer Success teams.

• Foster positive relationships with patients and internal stakeholders to efficiently resolve issues.

• Assist with additional responsibilities, special projects, or initiatives for process improvement as required.

⛳️ Requirements

• An associate's degree is required.

• 1–3 years of pertinent experience in healthcare or patient access is necessary.

• Experience in a high-volume call center or patient-facing healthcare setting is highly desirable.

• Strong understanding of medical benefits, insurance policies, coordination of benefits (COB), prior authorization processes, and payer requirements for Medicare, Medicaid, and commercial insurance plans.

• A customer-centric attitude with the ability to maintain composure and professionalism in high-pressure situations.

• Outstanding organizational, problem-solving, and communication abilities.

• Capacity to rapidly learn new systems, tools, and processes.

• Experience in a startup environment is advantageous.

• Proficiency in Spanish is preferred.

• Must have authorization to work in the United States.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and growth.

• Collaborative and supportive work environment.