Patient Access Specialist

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Consistently upholds the Patients First philosophy and maintains high standards of customer service.

• Addresses inquiries and resolves concerns effectively.

• Ensures patient confidentiality in accordance with HIPAA regulations.

• Delivers outstanding customer service to patients.

• Surpasses all consumer requests and informs management of any issues or concerns.

• Accurately identifies and collects patient demographic information.

• Collaborates with various hospital departments and physician offices to efficiently schedule and direct patients.

• Conducts medical necessity checks as required.

• Notifies patients of any issues related to securing their encounter.

• Provides out-of-pocket estimations upon patient request.

⛳️ Requirements

• High School diploma or equivalent.

• 2-3 years of experience in customer service or a medical office setting.

• Exceptional interpersonal, verbal, and written communication skills.

• Proficient in computer data entry and typing.

• Capable of typing at a speed of 40 words per minute.

• Strong customer service orientation.

• Excellent organizational, time management, analytical, and problem-solving abilities.

🏝️ Benefits

• Tuition reimbursement.

• Loan forgiveness.

• 401(k) matching.

• Lifecycle benefits.