Patient Access Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for patients, delivering customer service that aligns with Mercy's mission, values, and service standards.

• Assist patients in accessing Mercy facilities.

• Arrange patient appointments.

• Enroll patients in the system.

• Confirm benefits.

• Complete pre-certification and financial clearance processes, including collecting payments prior to visits.

• Gather and accurately enter patient information into medical records.

• Stay informed about insurance providers, Medicare regulations, and requirements from federal, state, and accreditation agencies.

⛳️ Requirements

• Preferred 1-3 years of clerical and customer service experience.

• Familiarity with medical terminology and insurance plans is preferred.

• A High School diploma is required; some college education is advantageous.

• Strong oral and written communication skills.

• Exceptional telephone etiquette.

• Capability to build and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance representatives.

• Excellent organizational skills and meticulous attention to detail.

• Ability to function effectively under pressure, meet deadlines, and accurately complete daily tasks.

• Proficient with various computer systems.

• Competent in using a 10-key calculator and computer keyboard.

• Capacity to regularly push, pull, and/or lift up to 50 lbs.

• Ability to stand and walk for extended periods during each shift.

• Skills to grip, reach, bend, kneel, twist, and squat as required.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Tuition support.

• Matched retirement plans for team members working 32+ hours per pay period.