Patient Access Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for patients.

• Uphold Mercy's reputation by delivering exceptional customer service and showing compassion.

• Oversee all aspects of patients' entry into Mercy facilities.

• Coordinate scheduling of patient appointments.

• Manage patient registration processes.

• Confirm insurance benefits.

• Conduct pre-certification and financial clearance, including collection prior to visits.

• Gather and accurately input patient information into records.

• Stay informed about insurance providers, Medicare regulations, and requirements from federal, state, and accreditation bodies.

⛳️ Requirements

• 1-3 years of clerical experience is preferred.

• Familiarity with medical terminology and insurance plans is preferred.

• A High School diploma is required; some college education is advantageous.

• Strong communication skills, both verbal and written.

• Excellent telephone manners.

• Ability to build and maintain positive relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance providers.

• Strong organizational abilities and keen attention to detail.

• Capability to work under pressure, meet deadlines, and accurately complete daily tasks.

• Proficiency with various computer systems.

• Skill in using a 10-key calculator and computer keyboard.

• Understanding of and experience with insurance providers, Medicare guidelines, and requirements from federal, state, and accreditation agencies.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Paid time off.

• Tuition assistance.

• Matched retirement plans for team members working 32 or more hours per pay period.