Patient Access Liaison

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with patients and care partners concerning access, affordability, and reimbursement processes for BridgeBio’s commercialized products.

• Provide education to patients and care partners on access, affordability, reimbursement, and patient support initiatives related to Attruby.

• Implement new product launch strategies and synchronize with patient services objectives and brand initiatives.

• Collaborate with the Director of Patient Access Liaisons and various internal and external stakeholders, including Legal, Compliance, Sales, Commercial Analytics, Commercial IT, Training, Pharmacovigilance, and Market Access.

• Offer patient-facing support regarding access and affordability issues.

• Ensure a compliant and positive experience for patients throughout their journey.

• Assess and introduce patient access initiatives within the designated geographic region.

• Deliver personalized resolutions to issues through phone or in-person interactions.

• Facilitate direct access support between consented patients and hubs, pharmacies, prescriber offices, and support organizations.

• Manage follow-ups for missing information with the hub partner.

• Oversee relationships between ForgingBridges and consented patients.

• Welcome and onboard patients to ForgingBridges.

• Track patient status changes and follow up with patients, care partners, prescriber offices, and pharmacies.

• Ensure adherence to ForgingBridges business regulations.

• Manage information and communication workflows with consented patients.

• Collaborate with Patient Advocacy and participate in advocacy meetings and events.

• Lead and conduct in-person educational sessions for patients and care partners.

• Report compliant insights and findings to Brand Marketing and other Commercial divisions.

• Handle protected health information in accordance with BridgeBio policies.

• Attend national sales meetings, conferences, and regional events when necessary.

• Develop and implement tactical plans to support Market Access and Patient Support Services KPIs and metrics.

• Provide strategic and tactical insights for ongoing improvement.

• Complete assigned Market Access and Patient Support Services projects.

⛳️ Requirements

• A BA/BS degree is preferred.

• A minimum of 5-8 years of experience in Biotech/Pharma is required.

• Experience in patient services, Market Access, and hub operations is preferred.

• Background in Cardiology or Rare Disease is a plus.

• Excellent communication and interpersonal skills are essential.

• Ability to work independently as well as collaboratively in a team environment.

• Confidence in building rapport with patients and care partners.

• Strong foundation and experience in working closely with patient support programs, including copay, cost-sharing initiatives, affordability design, and hub models for medical and pharmacy benefit products.

• Understanding of the specialty market, buy and bill processes, retail market, reimbursement/access challenges, and OIG/CMS/legal guidelines pertaining to patient support programs.

• Exceptional analytical abilities and skill in developing effective strategies and tactics for patient access.

• Superior skills in oral and written communication, fostering collaboration across functions.

• Previous experience as a PAL/FAM is advantageous.

• Highly detail-oriented in creating and managing program documentation.

• Experience in establishing and maintaining strong relationships with families, patients, and key decision-makers.

• 40-60% domestic travel is required, regionally and intermittently across the United States.

🏝️ Benefits

• Competitive compensation package.

• Annual performance bonus.

• Company equity options.

• 401(k) plan with employer matching contributions.

• Employee Stock Purchase Program (ESPP).

• Pre-tax commuter benefits for transit and parking.

• Referral bonus for successfully hired candidates.

• Subsidized lunch and parking available on in-office days.

• Comprehensive medical, dental, and vision premiums paid 100% by the employer for employees and their dependents.

• Health Savings Account (HSA) with annual employer contributions.

• Flexible Spending Accounts (FSA).

• Benefits for fertility and family-forming support.

• Enhanced mental health resources, including therapy and coaching.

• Hybrid work model offering flexibility.

• Generous paid time off policy with “take-what-you-need” approach and company-paid holidays.

• Comprehensive paid medical leave and parental leave.

• Opportunities for skill development and internal mobility.

• Career advancement through regular feedback, ongoing education, and professional development programs via LinkedIn Learning, LifeLabs, and BetterUp Coaching.

• Financial rewards, peer recognition, and growth opportunities.