Patient Access Liaison

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Assist patients and care partners in accessing and obtaining affordability support for Attruby.

• Collaborate effectively with Market Access, Commercial, Training, Brand Marketing, Legal, Compliance, Sales, Commercial Analytics, Commercial IT, Pharmacovigilance, and other relevant stakeholders.

• Ensure a compliant and positive experience for patients throughout their journey.

• Assess and implement patient access opportunities within the designated geographic region.

• Address access and affordability challenges through phone interactions or face-to-face meetings.

• Facilitate direct access support between approved patients and hubs, pharmacies, prescribers’ offices, and support organizations.

• Coordinate follow-ups regarding missing information with the hub partner.

• Develop and maintain relationships between ForgingBridges and approved patients.

• Welcome and onboard patients into the ForgingBridges support program.

• Manage changes in patient status and follow up with patients, care partners, prescribers, and pharmacies.

• Ensure adherence to ForgingBridges business regulations.

• Oversee the flow of information and communication with approved patients.

• Work closely with Patient Advocacy and participate in advocacy meetings and events.

• Conduct and lead in-person educational sessions for patients and care partners.

• Report compliant insights and findings to Brand Marketing and internal Commercial teams.

• Handle protected health information in accordance with BridgeBio policy.

• Participate in national sales meetings, conferences, and regional events as necessary.

• Complete assigned projects related to Market Access and Patient Support Services.

• Offer strategic and tactical contributions for ongoing improvement initiatives.

• Develop and implement tactical plans that align with access objectives and role metrics.

• Travel domestically 40–60%, regionally and intermittently throughout the US.

• Perform additional responsibilities as assigned.

⛳️ Requirements

• A BA/BS degree is preferred.

• A minimum of 5-8 years of experience in Biotech/Pharma, with a focus on patient services, Market Access, and hub experience preferred.

• Experience in Cardiology or Rare Disease is a plus.

• Excellent communication and interpersonal skills are essential.

• Ability to work independently as well as collaboratively within a team environment.

• Proficient in building rapport with patients and care partners.

• Strong background and experience with patient support programs, including copay, cost-sharing initiatives, affordability design, and hub models for medical and pharmacy benefit products.

• Knowledge of specialty markets, buy-and-bill processes, retail markets, reimbursement/access challenges, and OIG/CMS/legal guidelines related to patient support programs.

• Exceptional analytical skills with the capacity to formulate effective strategies and tactics for patient access.

• Superior oral and written communication skills, facilitating cross-functional collaboration.

• Previous experience as a PAL/FAM is an added advantage.

• Highly detail-oriented in creating and managing program documentation.

• Proven experience in establishing and maintaining high-level relationships with families, patients, and key decision-makers.

• Preference for candidates residing in Phoenix, Las Vegas, or Denver as indicated in the posting.

🏝️ Benefits

• Competitive market-leading compensation.

• Annual performance-based bonus.

• Company equity opportunities.

• 401(k) plan with employer matching.

• Employee Stock Purchase Program (ESPP).

• Pre-tax commuter benefits for transit and parking.

• Referral bonuses for successful candidate hires.

• Subsidized lunch and parking on in-office workdays.

• 100% employer-paid medical, dental, and vision insurance premiums for employees and their dependents.

• Health Savings Account (HSA) with annual employer contributions.

• Flexible Spending Accounts (FSA).

• Fertility and family-forming benefits.

• Enhanced mental health support, including therapy and coaching resources.

• Hybrid work model that offers flexibility.

• Generous “take-what-you-need” paid time off along with company-paid holidays.

• Comprehensive paid medical and parental leave.

• Opportunities for skill development and internal mobility.

• Clear career pathing through regular feedback, continuous education, and professional development programs via LinkedIn Learning, LifeLabs, and BetterUp Coaching.

• Financial incentives, peer recognition, and growth opportunities.