Patient Access Coordinator

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Manage incoming telephone calls and respond to patient inquiries through mail or fax.

• Promptly address patient requests for phone concierge, website, MyChart, and CIH appointments.

• Answer phone calls in a professional manner, delivering exceptional customer service.

• Clarify caller information to ascertain the appropriate actions to satisfy customer needs.

• Effectively communicate with physicians, patients, and other healthcare professionals.

• Schedule patient appointments in accordance with internal guidelines and physician scheduling protocols.

• Collect and accurately input patient demographic information.

• Confirm insurance details and plan participation.

• Verify necessary information prior to office visits, including prior physicians and available X-rays.

• Direct medical inquiries to the correct resources.

• Send appointment reminder cards or patient packets as requested.

• Assist with assigned Epic Work Queues.

• Carry out additional duties as assigned.

⛳️ Requirements

• Ability to cultivate and maintain outstanding customer service relationships with referral sources, patients, physicians, and colleagues.

• Proven capacity to make sound judgments.

• Reliable and punctual in attendance.

• Willingness to comply with company expectations and policies regarding a professional work environment and customer support.

• Display professional integrity; be honest, dependable, and respectful.

• Demonstrated ability to be a team player and thrive in a fast-paced team setting.

• Exceptional listening and communication skills.

• Possess a positive attitude and take pride in work.

• Participation in e-Verify is required.

🏝️ Benefits

• Opportunities for both full-time and part-time positions.

• A collaborative, team-oriented work environment.