Patient Access Concierge – Entry Level

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with patient registration, insurance verification, appointment scheduling, and prior authorization tasks under guidance and supervision.

• Gather and input patient demographic, insurance, and clinical details.

• Confirm patient identity and maintain thorough, accurate patient records.

• Ensure all necessary documentation is complete prior to scheduled services.

• Verify basic insurance eligibility, benefits, and referral prerequisites.

• Obtain and document straightforward prior authorizations and referrals.

• Escalate insurance and authorization concerns that exceed the role’s scope.

• Schedule, reschedule, and cancel regular patient appointments.

• Address inquiries from patients, providers, and clients via phone, email, or other communication channels.

• Deliver friendly, attentive customer service and resolve simple routine issues.

• Maintain accurate records in assigned systems utilizing templates and checklists.

• Safeguard confidential patient information in compliance with HIPAA regulations.

• Adhere to client, payer, and organizational policies and procedures.

• Engage in training, shadowing, coaching, team meetings, and process discussions.

• Achieve productivity, quality, attendance, service, and other team metrics.

• Inquire and seek feedback to enhance accuracy and efficiency.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• 0 to 2 years of customer service or healthcare experience is required.

• Previous healthcare or Patient Access experience is not necessary.

• Prior experience with EMR systems is not required; training will be provided.

• Familiarity with EMR systems such as Epic or Cerner is a plus, but not essential.

• Basic computer skills, including the ability to navigate multiple software applications simultaneously.

• Clear written and verbal communication abilities.

• Strong attention to detail is essential.

• Capable of following established procedures and escalating issues beyond scope.

• Ability to manage a consistent volume of routine tasks.

• Capacity to work independently in a remote setting with regular supervision and support.

• Reliable high-speed internet connection is required.

• A private, quiet workspace that ensures patient confidentiality is necessary.

• Ability to sit for extended periods while working on a computer and using a telephone or headset.

• Proficient in communicating clearly and professionally with patients, providers, and colleagues.

• Ability to handle a high volume of calls and inquiries, including phone communication for up to 8 hours a day.

• Frequent typing and data entry across multiple software applications.

• Occasional overtime may be necessary based on business requirements.

• Must uphold the confidentiality of patient information in accordance with HIPAA guidelines.

🏝️ Benefits

• Employer-sponsored Medical, Dental & Vision coverage.

• Employer-paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans.

• Flexible Time Off Plan.

• Paid Holidays.

• Employee Referral Bonus.

• Structured training and ongoing coaching opportunities.

• Training, shadowing, and coaching sessions provided.

• Occasional overtime may be required based on business needs.