Patient Access Concierge – Cerner EMR

This is a fully remote position, open to applicants in United States.

📋 Description

• Collect, verify, and maintain patient demographic, insurance, and clinical information accurately.

• Review patient accounts for completeness and address registration discrepancies prior to scheduled services.

• Ensure that all necessary documentation is thoroughly completed and accurately recorded.

• Confirm insurance eligibility, benefits, referrals, and authorization requirements across various payer types.

• Obtain, monitor, and document prior authorizations and referrals while meeting payer requirements.

• Investigate and resolve complex insurance eligibility, authorization, and coverage issues independently.

• Communicate authorization requirements, financial responsibilities, and coverage concerns to patients, providers, and internal stakeholders.

• Schedule, reschedule, and coordinate appointments while adhering to client and provider scheduling guidelines.

• Act as a point of contact for escalated inquiries from patients, providers, and clients.

• Provide exceptional customer service while addressing complex scheduling and patient access challenges.

• Maintain complete, accurate, and timely documentation in all assigned systems.

• Ensure compliance with HIPAA, client requirements, payer guidelines, and organizational policies.

• Identify workflow inefficiencies and suggest process improvements to enhance operational performance.

• Participate in departmental meetings, quality initiatives, and continuous improvement efforts.

⛳️ Requirements

• High School Diploma or GED is required.

• One to four years of experience in Patient Access, Medical Scheduling, Registration, or a related healthcare field is required.

• Proven ability to independently verify insurance eligibility, obtain prior authorizations, and manage appointment scheduling.

• Experience in resolving moderately complex insurance, authorization, or patient access issues with minimal guidance.

• Proficiency in using the electronic medical record (EMR) system Cerner is required.

• Understanding of commercial insurance, Medicare, Medicaid, and managed care plans is essential.

• Excellent skills in customer service, communication, organization, and problem-solving.

• Proficient in Microsoft Office and web-based healthcare applications.

• Ability to manage multiple priorities while maintaining a high level of accuracy and professionalism.

• Capability to work independently in a remote setting with limited daily supervision.

🏝️ Benefits

• Employer sponsored Medical, Dental & Vision HSA.

• Employer Contributions.

• Employer Paid Life Insurance.

• Short-term and Long-term Disability coverage.

• AD&D Insurance Plans.

• Flexible Time Off Plan.

• Paid Holidays.

• Employee Referral Bonus.