Partnerships Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the complete lifecycle of top-tier partner accounts, from onboarding to renewal and expansion.

• Develop and implement multi-year strategic plans for partners that align with their business goals.

• Act as a trusted advisor to partner executives and senior stakeholders.

• Oversee the cross-functional resolution of complex or escalated issues and risks related to partners.

• Promote expansion and upsell opportunities in collaboration with partners.

• Proactively identify risks to partner health and signals for expansion.

⛳️ Requirements

• Minimum of 3 years in partnership management, account management, or business development (3+ years in SaaS preferred).

• Proven success in managing a substantial ARR portfolio with partners or enterprise accounts.

• Demonstrated success in renewal, expansion, and management of partner relationships.

• Experience in mentoring or leading teams.

• Strong executive communication skills and presence.

• Proficiency in strategic account planning.

• Skilled in negotiation.

• Ability to lead cross-functional teams.

• Experience in coaching and mentorship.

• Capable of risk mitigation at scale.

• Strong business acumen regarding partner operations.

🏝️ Benefits

• Employer-sponsored healthcare coverage, effective on the first day of the month following your hire date.

• Complimentary Strive compounded medications for employees with a valid patient-specific prescription from a licensed healthcare provider.

• Paid time off.

• Sick leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

• Parental leave.

• 401(k) plan with employer matching.

• Life insurance.

• Vision and dental insurance.

• Veterinary insurance.

• Food Truck Fridays.

• Casual Fridays.

• Holiday potlucks and seasonal events.

• Support for personal and professional development.