Customer Success Manager

This is a fully remote position, open to applicants in Poland, +5 more countries.

📋 Description

• Assist new clients through the onboarding process and setup.

• Offer continuous support to ensure clients are utilizing BuzzyBooth effectively.

• Foster relationships with clients and proactively follow up on their objectives.

• Resolve issues and collaborate with our technical team when necessary.

• Relay client feedback to our team to contribute to product enhancements.

• Spot upsell opportunities and assist customers in realizing additional value.

• Collect testimonials and referrals.

⛳️ Requirements

• MUST HAVE PREVIOUS CUSTOMER SUCCESS EXPERIENCE.

• MUST BE ABLE TO COMMUNICATE IN ENGLISH WITH LITTLE TO NO ACCENT.

• Excellent communication skills—friendly, clear, and focused on solutions.

• Prior experience in customer success, account management, or support roles.

• Tech-savvy and comfortable navigating SaaS platforms and tools.

• Highly organized and capable of managing multiple accounts simultaneously.

• A person who enjoys helping others achieve success.

🏝️ Benefits

• Become part of a rapidly growing startup that is making a significant impact on local businesses.

• Collaborate with a supportive, entrepreneurial team.

• Enjoy a flexible work environment.

• Take advantage of a remote work opportunity.