Customer Success Manager – Sustainability, Fashion Supply Chains

This is a fully remote position, open to applicants in Portugal, +5 more countries.

📋 Description

• Oversee a client portfolio, ensuring optimal value is derived from Worldly’s tools and services.

• Engage with clients to comprehend their unique circumstances and challenges.

• Develop data collection programs that align with clients’ sustainability objectives.

• Evaluate and track client programs to foster growth and enhance performance.

• Promote a customer success culture and strengthen client relationships.

• Facilitate onboarding and training for clients, supply chain partners, and other stakeholders involved in programs.

• Act as the main point of contact for customers within supply chain initiatives.

• Offer strategic insights regarding client challenges to account managers.

• Coordinate workflows between client teams and Worldly’s customer support and product teams.

• Collaborate with Product, Education, and Customer Support teams to elevate the customer experience.

• Work alongside Customer Success leadership and team members to enhance the Customer Success organization.

• Travel occasionally to foster team collaboration, engage with customers, attend company events, and meet business needs.

⛳️ Requirements

• 3–5 years of experience in a customer success or client services role.

• Practical knowledge of consumer goods and/or fashion supply chains.

• Strong foundation in sustainability practices.

• Experience in a dynamic, high-growth technology or SaaS setting.

• Excellent analytical abilities with a data-driven decision-making approach.

• Demonstrated experience in managing complex projects.

• Capacity to handle multiple customer relationships at the same time.

• Proficiency in project management or customer success software, including HubSpot, Claude Cowork, Microsoft Office, and Google Suite.

• Willingness to work flexible hours, including early or late shifts.

• Openness to global travel.

• Residing in and legally authorized to work in one of the designated locations.

🏝️ Benefits

• Comprehensive benefits package; 100% of employee premiums covered by Worldly.

• Opportunities for professional growth.

• Equipment stipends provided.

• Unlimited paid time off.

• Paid company holidays.

• Performance-based bonuses available.

• Healthcare benefits offered.

• Retirement matching for U.S. employees.

• Equity options for U.S. employees.

• Office stipend provided.

• No-meeting Fridays to enhance productivity.

• Flexible time off policies.

• Engagement in culture committee, coffee chats, and other interest groups.

• Work-from-home benefits available.

• Incentive stock options package offered.