Partner Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver comprehensive, end-to-end assistance to primary payroll partners in the role of relationship manager.

• Utilize both proactive and reactive strategies to ensure a "white glove" experience for partners.

• Act as the main Human Interest liaison for payroll and CPA partners.

• Provide general reactive support and manage escalations effectively.

• Coordinate between internal teams to support the development and implementation of solutions.

• Communicate resolutions clearly to partners.

• Design, propose, and execute solutions customized to meet partner requirements.

• Enhance partner retention and satisfaction levels.

• Maintain and further enhance the documentation for partner support standard operating procedures.

• Promptly inform leadership of any blockers and potential risks.

• Share achievements and progress updates with leadership to showcase impact and influence future initiatives.

⛳️ Requirements

• Over 3 years of experience in a Partnership, Sales, and/or business development setting.

• More than 3 years of experience forming innovative strategic partnerships for consumer-oriented, web services, and SaaS products.

• Ability to foresee partner needs, proactively identify challenges, and adapt in a fast-paced, dynamic environment.

• Experience in developing and utilizing strategic insights to enhance business relationships.

• Skill in translating complex business issues into easily understandable concepts for external stakeholders.

• Excellent written and verbal communication skills utilizing Google Docs, Google Slides, Google Sheets, and/or equivalent Microsoft products.

• Experience in facilitating meetings, managing external partner escalations, and performing proactive service outreach.

• Familiarity with a CRM platform, preferably Salesforce, for sales forecasting and deriving insights from service performance metrics.

• Strong understanding of the Human Interest partner process, along with the demands and needs necessary for ongoing success.

🏝️ Benefits

• Competitive base salary ranging from $70,000 to $80,000 annually.

• Additional compensation options including bonuses, commissions, and potential equity.

• 401(k) with a dollar-for-dollar employer match up to 4% of compensation, fully vested immediately, with no plan fees.

• Access to top-tier health insurance plans.

• Dental and vision coverage provided.

• Generous time off policies and parental leave benefits.

• Additional Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to promote financial wellness.

• Enhanced mental health support through Lyra for both employees and their dependents.

• Carrot fertility healthcare and family formation benefits available.

• Candidly student loan resources for employees and their families.

• Monthly stipend for remote work expenses.

• Quarterly lifestyle stipends offered.

• Opportunities for team-building activities, including virtual social events and team offsites.