Partner Support Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide daily support for sales and partners for the ISO Partner Manager teams.

• Update and maintain partner contact details and records within Salesforce.

• Collaborate across departments with colleagues from Legal, Sales, Compliance, Marketing, and Operations.

• Communicate promptly with partners regarding deal progress.

• Assist Partner Support Specialists in various sales support tasks.

• Engage with potential partners to evaluate candidacy and relay approval or decline status.

• Gather necessary onboarding documents and submit them to the Onboarding team.

• Manage all ISO recertification tasks to ensure account accuracy and updates.

• Keep partners informed about underwriting policies and guidelines.

• Perform additional tasks and duties as assigned by management.

⛳️ Requirements

• Bachelor's degree and/or relevant experience preferred.

• At least 1 year of experience supporting a sales team or B2B sales, ideally in the MCA/short-term lending sector or Payment Processing.

• A self-starter who is highly independent in a fast-paced setting.

• Strong personal accountability, time management, and organizational skills.

• Goal-oriented leader with an emphasis on proactive relationship building.

• Exceptional verbal, written, and interpersonal communication abilities.

• Strong analytical, presentation, and phone skills.

• Experience in contract and partnership negotiations is advantageous.

• Demonstrated success in meeting and surpassing sales objectives.

• Team-oriented with a strong sense of accountability.

• Proven ability to achieve metrics and quality performance.

• Proficient in Microsoft Office and Office 365 applications.

• Experience with Salesforce CRM is highly preferred.

🏝️ Benefits

• Health Insurance: Comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC).

• Flexible Spending Account: Set aside pre-tax dollars from your paycheck for qualified medical expenses.

• Lifestyle Spending Account: Employer-sponsored post-tax benefits for physical, mental, and financial wellness.

• 100% Company Paid Insurances: Basic short-term and long-term disability insurance at no personal expense.

• Voluntary Insurance: Supplemental life insurance and enhanced short- and long-term disability coverage.

• Paid Maternity and Parental Leave: Company-paid leave that exceeds state mandates.

• Commuter Benefits: Pre-tax benefits for parking and commuting expenses.

• LifeBalance Program: Membership offering discounts on various activities and services.

• Plum Benefits Discount Program: Access to exclusive discounts on shows, travel, and more.

• Tuition Reimbursement: Up to $5,000 annually for further education.

• Travel Reimbursement: Covers work-related travel expenses.

• Paid Time Off and Sick Time.

• Retirement Benefits: 401K with a 25% match on contributions up to 6% of annual salary.