Partner Success Specialist – Team West

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver exceptional "White Glove" customer service to guarantee an outstanding onboarding experience for our clients.

• Oversee the implementation and onboarding processes for all new and renewing partners.

• Proactively understand and anticipate the needs of our customers.

• Identify key decision makers, stakeholders, and users within the customer organization.

• Provide engaging and thorough training sessions to customers, ensuring they are ready to go live.

• Cultivate expertise in product knowledge to help customers quickly realize value.

• Manage new client implementations through email, phone, and web-based tools.

• Monitor implementation tasks against a timeline and coordinate with internal teams to meet goals punctually.

• Employ a proactive, data-driven strategy to ensure customer adoption and usage metrics align with expectations.

• Recognize churn risks and create proactive strategies to enhance customer retention.

• Conduct onboarding webinars for multiple clients, showcasing expert presentation skills.

• Performance will be evaluated based on overall customer satisfaction metrics and retention rates.

• Collaborate closely with our sales team to oversee account management post-sale through renewal, addressing or delegating ongoing client inquiries.

• Provide continuous feedback to the Implementation team lead and department head on how to enhance client onboarding and implementation success.

• Collaborate with Support and development teams to improve the product based on customer feedback.

• Offer high-level customer support and communication, demonstrating comfort in answering customer inquiries and guiding them to solutions.

⛳️ Requirements

• Prior experience with Teaching Strategies products and services is highly preferred.

• 2-4 years of experience in Customer Support, Customer Success, Onboarding/Implementation, or Account Management with demonstrated success.

• A Bachelor's Degree in business, education, or related fields is required.

• Ability to effectively communicate with customers across various levels (technical, non-technical, management).

• Experience with Salesforce or another CRM solution is highly desired.

• Exceptional organizational skills and time management capabilities are essential.

• Proven track record of delivering outstanding customer experiences is required.

• Strong analytical, problem-solving, and troubleshooting skills are a must.

• Excellent written and verbal communication abilities.

• Effective organizational and presentation skills are necessary.

🏝️ Benefits

• Competitive compensation package.

• Employee Equity Appreciation Program.

• Health and wellness insurance benefits.

• 401k with employer match.

• Flexible work environment.

• Unlimited paid time off, including paid holidays and Winter Break.

• Paid parental leave.

• Tuition assistance, professional development, and opportunities for career advancement.

• Best-in-class technology equipment provided for every employee.

• Penthouse suite located in downtown DC, just seconds away from Washington Nationals Stadium and Audi Field.