Partner Success Specialist – Microsoft 365 Copilot

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Facilitate the adoption of Microsoft 365 Copilot trials throughout ASEAN by collaborating with CSP partners and resellers.

• Engage CSP partners and resellers via both group sessions and individual meetings, as well as through email communication.

• Provide training on Copilot trial offerings, activation procedures, and customer qualification.

• Mentor partners in recognizing customer opportunities and promoting trial adoption.

• Assist partners with customer qualification, trial setup, and activation processes.

• Track trial progress and address any activation or adoption obstacles.

• Foster customer engagement and aid in planning the transition from trial to paid subscriptions.

• Oversee reseller and customer pipelines from initial outreach to conversion.

• Ensure accuracy in CRM/tracker records and activation documentation.

• Monitor KPI performance, identify potential risks, and escalate issues when necessary.

• Track outreach efforts, activations, adoption rates, and conversion metrics.

• Provide frequent performance updates along with actionable insights.

• Assist in business reviews and promote continuous process enhancement.

• Collaborate with Microsoft teams, distributors, and resellers to guarantee effective program execution.

• Coordinate technical and operational escalations as needed.

⛳️ Requirements

• 2–4 years of experience in partner development, inside sales, customer success, channel management, or program operations.

• Excellent communication, stakeholder management, and presentation abilities.

• Experience in managing pipelines and conducting outbound engagement activities.

• Proficient in Microsoft Office applications (Excel, PowerPoint, Outlook, Teams).

• Capability to manage multiple priorities in a dynamic environment.

• Familiarity with Microsoft partners, CSP, or cloud solutions.

• Knowledge of Microsoft 365, Copilot, and subscription services.

• Experience in supporting trials, adoption initiatives, or customer success programs.

• Proficiency in additional ASEAN languages is an advantage.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Collaborative and inclusive work environment.

• Flexible work arrangements and work-life balance.

• Access to Microsoft tools and resources for personal and professional growth.