Partner Success Specialist

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Act as the primary contact for educators utilizing Curriculum Associates’ products and services.

• Deliver proactive implementation assistance for designated implementations through efficiency tools and planned outreach.

• Offer responsive support to educators requiring help with program implementation.

• Employ account support plans, efficiency tools, and processes to ensure educator support and ongoing communication.

• Establish educator accounts for successful implementation and onboard accounts within expected timelines.

• Collaborate with internal team members to develop implementation plans.

• Utilize implementation health data to identify and resolve areas of concern with internal team members and educators.

• Assist educators in analyzing student performance and growth data using the i-Ready platform.

• Manipulate i-Ready Assessment and Instruction data in Excel to aid educators in understanding implementation success.

• Address ad hoc reporting requirements based on territory specifications.

• Facilitate account renewals by building relationships with key decision-makers and providing high-quality educator service.

• Recognize product expansion opportunities and collaborate with sales team members to grow existing accounts.

• Support territory pilot strategies with new and existing users to achieve high conversion rates.

• Integrate the company’s Diversity, Equity, and Inclusion messaging in both internal and educator-facing discussions.

• Travel periodically for school visits, educator events, and company-wide national and regional meetings.

⛳️ Requirements

• Associate’s Degree or equivalent experience.

• A minimum of 1 year experience in customer service, sales, teaching, or a combination thereof.

• A blend of education and experience demonstrating competency in the role's requirements.

• Proficiency in Outlook, SalesForce.com, and Microsoft Office Suite products (Word, Excel, PowerPoint, MS365).

• Strong oral and written communication and listening skills.

• Excellent interpersonal and customer-centric abilities.

• Capability to quickly learn and apply new and complex concepts.

• Ability to work independently with some guidance, as well as collaboratively in a team setting.

• High attention to detail and proficiency in following complex directions.

• Effective decision-making, ownership, and accountability; capable of managing ambiguity, stressful situations, and tight deadlines.

• Integrity, ethical standards, and a professional demeanor.

• Strong organizational and time management skills, with the ability to prioritize tasks effectively.

• Excellent problem-solving and analytical abilities.

• Ability to start within 30 days of accepting the offer.

• Availability to support CST and EST hours.

• Willingness to travel up to 10% of the time.

• Preferred but not mandatory: Bachelor’s Degree in Education or Marketing/Business.

• Preferred but not mandatory: 2 years or more experience in customer service, sales, teaching, or a combination.

• Preferred but not mandatory: Prior experience as a K-12 Educator, in Education Sales, or in Customer Management.

🏝️ Benefits

• Medical, dental, vision, and basic life insurance.

• 401(k) plan with employer match.

• Flexible vacation and sick leave policy.

• Twelve paid holidays.

• Winter office closure from late December through New Year’s Day.

• Additional perks and benefits.

• Opportunity to earn commissions and bonuses through an incentive compensation plan linked to individual and team performance.