Partner Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Facilitate and finalize new client implementations within a 90-day timeframe.

• Oversee the thorough onboarding of requested listings, public records, and other data feeds for all current clients.

• Collaborate with internal stakeholders as necessary to guarantee a complete, timely, and successful implementation.

• Conduct regular client review meetings and evaluate client satisfaction levels.

• Create, organize, disseminate, gather, and report on semi-annual client satisfaction surveys.

• Act as the main point of contact for client inquiries.

• Prepare for and lead quarterly meetings.

• Cultivate strong relationships with clients and gain insight into their strategic roadmap.

• Manage the renewal process from beginning to end.

⛳️ Requirements

• Bachelor’s degree.

• 5 years of experience in customer success, account management, and/or project management.

• Highly organized and driven by success, possessing strong presentation skills.

• Exceptional project management abilities, with a focus on attention to detail, timelines, and quality of work.

• Ability to thrive in a collaborative team environment.

• Must be willing to travel up to 25% of the time.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Basic life insurance.

• Short/long term disability.

• 401(k) participation (with company match).

• Minimum of 10 days vacation.

• Sick time according to state requirements.

• 8 company-paid holidays.

• 2 personal holidays each year.