Account Coordinator

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Acquire a thorough understanding of Team Velocity's processes, account management, integrated strategies, and our proprietary technology platform, Apollo.

• Aid in the creation of Customer Success documents, including meeting agendas, reporting presentations, and general client communications.

• Engage in and document discussions from client meetings and conference calls.

• Maintain ongoing communication with Account Teams regarding deliverable statuses and current work-in-progress through internal processes.

• Assist in addressing client inquiries and needs promptly.

• Work to troubleshoot production issues and errors; escalate problems when necessary.

• Grasp clients' objectives and efficiently organize deliverables to guarantee effective campaign outcomes.

• Resolve production issues in a timely manner.

• Update and oversee clients' Consumer Portal(s).

• Learn and uphold knowledge of compliance and co-op requirements for all participating manufacturers (Ford and Lincoln).

• Provide support to the Account Management team with additional tasks as required.

• Anticipate client deliverables; complete tasks proactively whenever possible.

• Share in the responsibility for 100% client retention by collaborating with the team to nurture client relationships and proactively identify client risks or opportunities.

• Be a positive, proactive, and productive member of the brand team.

⛳️ Requirements

• Bachelor's degree in Marketing, Advertising, Communications, or a related field.

• A minimum of 0-2 years of professional experience.

• Agency experience is preferred.

• Experience in an Automotive Agency, Automotive In-House Marketing, and/or Customer Service is preferred.

• Proficient in Microsoft Office.

• Highly organized, task-oriented, and detail-focused.

• Strong critical thinking abilities.

• Exceptional communication skills, with a proven ability to write, listen, and articulate ideas clearly, concisely, and professionally.

• Proven capability to take ownership of projects proactively.

• Ability to set priorities and objectives effectively.

• Adaptability in a fast-paced, continuously evolving environment.

• Ability to maintain focus and demonstrate constructive behavior under pressure.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• 401(k) matching.

• Wellness programs.