Partner Success Manager

📋 Description

• Oversee the post-integration journey for a selection of partner accounts, acting as their main point of contact and trusted advisor.

• Establish strong, consultative relationships with key stakeholders, including executives, product leaders, and technical teams.

• Create tailored success plans that align partner business objectives with Payabli's capabilities and strategic roadmap.

• Serve as the partner's advocate within the organization, ensuring their needs are recognized and prioritized across Product, Engineering, Sales, and Operations teams.

• Promote platform adoption by organizing training sessions, feature launches, and strategic interactions customized for each partner's requirements.

• Conduct regular business reviews to evaluate performance, analyze key metrics, and pinpoint optimization opportunities.

• Proactively track partner health metrics and take early action to address concerns or eliminate obstacles.

• Inform partners about industry best practices, compliance standards, and emerging payment trends relevant to their sector.

• Identify and pursue expansion opportunities, including upsells, cross-sells, and new use cases that align with partner objectives.

• Achieve high retention rates by delivering measurable results, ensuring partner satisfaction, and reducing churn risk.

• Formulate and implement strategies to enhance transaction volume, merchant acquisition, and revenue generation for partners.

• Collaborate with Sales to assist in contract renewals and discover opportunities for deeper partnership involvement.

• Manage issue resolution from initiation to completion, coordinating with Support, Engineering, and Operations as necessary.

• Handle escalations with urgency and transparency, keeping partners updated throughout the resolution process.

• Consolidate partner feedback and challenges to guide product roadmap strategies and service enhancements.

• Monitor and analyze key performance indicators, including partner health scores, processing volumes, approval rates, and merchant distribution.

• Provide regular updates to partners and internal stakeholders regarding account performance, risks, and opportunities.

• Utilize data insights to make strategic recommendations and foster continuous improvement in partner outcomes.

• Ensure accurate records in CRM systems to promote visibility and collaboration across teams.

⛳️ Requirements

• 3-5+ years of experience in Client Success, Account Management, or Strategic Partnership roles, ideally within payments, fintech, or SaaS.

• Demonstrated success in managing high-value accounts with measurable retention and growth results.

• Strong grasp of payment processing fundamentals, merchant services, and fintech ecosystems.

• Exceptional relationship-building abilities with the capacity to influence and collaborate with executive-level stakeholders.

• Excellent communication skills—both written and verbal—with the ability to clarify complex technical concepts.

• Strong analytical and problem-solving skills with a data-driven approach to decision-making.

• Proficiency in CRM platforms, customer success tools, Excel, and business intelligence software.

• Self-motivated with the ability to work independently, manage competing priorities, and excel in a fast-paced environment.

🏝️ Benefits

• Competitive base salary with significant performance-based upside potential.

• Stock options with the opportunity to unlock additional equity as we expand.

• Flexible PTO.

• Comprehensive medical, dental, and vision insurance.

• 401K with company matching, HSA, and pre-tax savings programs.

• Monthly education fund to support your professional development and personal goals.

• Fully remote work environment with a collaborative and supportive team culture.