Partner Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the main point of contact for designated Litmus partners.

• Facilitate the onboarding and training process for new Litmus partners.

• Establish strong, trustworthy relationships with partner stakeholders, encompassing technical, implementation, and leadership teams.

• Instruct partners on Litmus best practices for deployment, configuration, implementation, and ongoing support.

• Offer technical assistance to partners throughout the onboarding, implementation planning, and customer deployment phases.

• Present new Litmus features, product improvements, and platform functionalities to partner teams.

• Work collaboratively with internal teams, including Partner, Sales, Customer Success, Product, Support, and Engineering, to address partner inquiries and ensure successful outcomes.

• Recognize gaps in partner knowledge, process compliance, or technical readiness and formulate plans to address these issues.

• Track partner engagement, deployment quality, and overall partner satisfaction.

• Collect partner feedback and provide insights to internal teams for enhancing processes, documentation, and product usage.

• Handle escalations concerning partner-led deployments or technical implementation issues.

• Travel to partner locations as necessary to conduct training, business reviews, technical workshops, and build relationships.

⛳️ Requirements

• At least 5 to 10 years of experience in training and enablement, partner management, customer success, implementation, solutions consulting, technical account management, or a comparable customer-facing technical enablement role.

• Strong technical skills with the capability to understand, explain, and guide software deployment processes.

• Experience with enterprise software, SaaS platforms, industrial software, IoT platforms, data and cloud technologies, or similar technologies.

• Proficient in communicating effectively with both technical and non-technical audiences.

• Experience training customers, partners, or internal teams on software products and procedures.

• Ability to simultaneously manage multiple partner relationships, priorities, and projects.

🏝️ Benefits

• Travel to partner locations will be necessary.