Partner Success Manager

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Partner Relationship Management: Establish and nurture trusted connections with partner stakeholders. Understand their organizational priorities, communication preferences, and objectives to ensure every interaction enhances the partnership.

• Strategic Discovery & Planning: Execute structured discovery sessions to grasp each partner’s goals, challenges, and desired outcomes. Create and implement actionable success plans that align with both partner and Instructure objectives.

• Pipeline Growth & Expansion: Actively seek out growth opportunities. Collaborate with the Sales team to facilitate pipeline generation and progress non-renewal booking opportunities.

• Renewal & Risk Management: Take ownership of the renewal forecast for your assigned accounts. Monitor account health, identify potential risks early, develop mitigation strategies, and keep forecasts updated based on data, usage, and partner sentiment.

• Product Adoption & Optimization: Partner with internal teams to guarantee best practices and sustained engagement with Instructure solutions.

• Cross-Functional Collaboration: Work collaboratively across Sales, Product, Support, and Marketing to create a seamless partner experience. Clearly communicate partner context and needs to key stakeholders.

• Reporting & Governance: Ensure accurate documentation, meeting notes, and system updates. Keep partner records, forecasts, and governance processes up to date.

⛳️ Requirements

• Over 3 years of experience in partner success, account management, or customer success—preferably in the EdTech or SaaS sectors.

• Proven commercial acumen with a history of managing a partner portfolio and direct accountability for retention and revenue KPIs.

• Strong operational capabilities, with the ability to navigate competing priorities across multiple accounts while maintaining clear, data-driven prioritization.

• Technical expertise, including extensive knowledge of learning management systems (LMS), integrations (LTI, API), and CRM tools (Salesforce) is highly advantageous.

🏝️ Benefits

• Competitive compensation, along with participation in our ownership program for all full-time employees - because everyone should share in our success.

• A flexible work culture. Our remote, hybrid, and in-office collaboration spaces vary depending on role, team, and location.

• Generous time off policies, including local holidays and our annual “Dim the Lights” period in late December, encouraging teams to take a break and recharge based on departmental needs.

• Comprehensive wellness initiatives and mental health support.

• Resources for learning and development, including professional development tools and tuition reimbursement to foster your growth.

• Access to the technology and tools necessary for optimal performance.

• Participation in the Motivosity employee recognition program.

• A culture founded on inclusivity, support, and meaningful connections.