Partner Success Manager

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Oversee and expand a dedicated portfolio of business consisting of strategic partners.

• Serve as a trusted advisor to partners, equipping them with the tools needed to enhance product sales and consumer engagement.

• Develop and manage operational readiness strategies for new major accounts, ensuring alignment with Marketing, Product, and Sales Operations.

• Collaborate with partner executives on program health, joint business strategies, market coordination, and long-term commitments.

• Take ownership of newly signed enterprise partnerships to guarantee timely Revenue Starts and ACV achievement.

• Navigate complex commercial discussions as joint go-to-market sales approaches evolve.

• Work together to manage partner sales pipelines, identify opportunities, develop effective sales strategies, and enhance conversion techniques.

• Collaborate with Business Development, IDW Product Management, and EWS to discover cross-sell and upsell opportunities.

• Broaden product reach across various segments of partner organizations to establish multi-channel ecosystems.

• Define, schedule, and lead Joint Steering Committees and Quarterly Business Reviews with partners and internal teams.

• Act as the Finance liaison to track ACV ramp, create forecasts, and communicate pipeline health.

• Foster executive relationships between Equifax and partners’ C-suite.

• Develop, implement, and continuously improve channel-specific sales playbooks, competitive battlecards, and GTM toolkits.

• Equip partner sales teams with effective conversion strategies to drive end-consumer adoption and increase velocity.

• Work in partnership with Marketing and Sales on marketing materials, collateral, thought leadership, and joint prospect outreach.

⛳️ Requirements

• A minimum of 5 years of experience in Partner Success, Account Management, or Channel Sales, ideally within a SaaS or technology setting.

• Bachelor’s degree in Business, Marketing, Communications, or a related discipline, or equivalent practical experience.

• Previous experience with B2B2C or Voluntary Benefit business models for enterprise-level employers is crucial.

• Experience in identity theft protection, cybersecurity, privacy, or consumer-facing digital products is a significant advantage.

• Comprehensive understanding and hands-on experience in managing affiliate, reseller, and referral partnership frameworks.

• Proven track record of delivering engaging product demonstrations and technical presentations to executive stakeholders and frontline sales teams.

• Strong familiarity with sales cycles, pipeline development, CRM systems such as Salesforce or HubSpot, and forecasting methods.

• Excellent communication, negotiation, and relationship management skills.

• Demonstrated ability to secure renewals and navigate challenging commercial discussions.

🏝️ Benefits

• Comprehensive compensation and healthcare packages.

• 401k matching.

• Paid time off.

• Opportunities for organizational growth through an online learning platform featuring guided career tracks.