Partner Success Manager

This is a fully remote position, open to applicants in Connecticut, +2 more states.

📋 Description

• Manages the daily relationships for a portfolio of partner accounts, fostering trust among clinical, operational, and executive stakeholders.

• Acts as the primary point of contact and escalation route for partner inquiries and challenges.

• Creates and sustains an account strategy for each partner, aligning Brook’s capabilities with their objectives.

• Promotes the adoption and utilization of Brook’s Remote Care services to achieve measurable clinical and financial results.

• Facilitates regular business reviews that result in clear outcomes and actionable next steps.

• Identifies and assesses expansion opportunities, collaborating with the Partner Success team on renewals and enterprise-level discussions.

• Monitors partner satisfaction and retention risks, developing strategies for at-risk accounts.

• Converts partner performance metrics into clear, actionable updates for stakeholders.

• Ensures that partner feedback is communicated effectively to Product, Clinical Operations, and leadership teams.

• Collaborates across Partner Operations, Product, and Data to fulfill partner commitments.

⛳️ Requirements

• 3–5 years of experience in partner success, customer success, or account management, preferably with healthcare partners.

• Proven history of enhancing retention, adoption, and satisfaction across a portfolio of accounts.

• Proficient in leading business reviews and managing daily interactions with clinical and operational stakeholders.

• Strong organizational skills and analytical aptitude — able to interpret performance data and translate it into actionable insights.

• Exceptional written and verbal communication abilities.

• Bachelor’s degree or equivalent experience required.

• Proficient in utilizing AI tools for efficient work, with the discernment to verify outputs.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage — Brook covers 100% of premiums for you and your children, and 50% for a spouse or domestic partner, along with a Brook-funded HSA contribution (prorated by hire date) and access to a medical concierge.

• No-cost mental health services through Spring Health, along with flexible PTO, dedicated sick leave, and a generous holiday schedule.

• Employer-funded life, AD&D, short- and long-term disability insurance; a 401(k) plan with company matching; and an emergency savings match.

• Employee referral bonuses.