Partner Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a technical authority and strategic consultant for key partners, directly engaging with developers, engineers, and executives to align technical solutions with business objectives.

• Cultivate, develop, and maintain relationships with partners and customers across all roles interacting with Deepgram, from developers and program managers to CIOs, CTOs, and other executive stakeholders.

• Conduct routine on-site engagements with partners, actively driving adoption and integrating Deepgram into their operational workflows.

• Oversee the complete partner lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.

• Prioritize making Deepgram successful within the partner ecosystem, ensuring effective integration, enablement, and adoption of products by applying best practices, reference architectures, and innovative solutions to achieve desired outcomes.

• Operate continuously in discovery mode, identifying issues, comprehensively understanding their complexity and business implications, and translating them into actionable requirements for internal teams.

• Confidently conduct live product demonstrations, guide architectural discussions, and troubleshoot basic L1-level issues, bridging technical support, solutions design, and commercial growth.

• Maintain in-depth knowledge of Deepgram APIs, integrations, and AI/ML technologies.

• Proactively identify and define opportunities for expansion (cross-sell, upsell, multi-product adoption) in collaboration with Sales.

• Initiate and lead executive business reviews, joint planning sessions, and strategy workshops to proactively address risks, ensure alignment, and uncover growth opportunities.

• Act as the internal voice of the partner, influencing product roadmaps, go-to-market strategies, and the internal tools and processes developed to support partners and customers.

• Lead the resolution of issues and act as an escalation point for complex, cross-functional partner matters, ensuring prompt and satisfactory resolutions.

• Develop systems that facilitate scalable partner success. Create and implement tools, agents, dashboards, and automated workflows that transform one-off partner interactions into repeatable, self-service experiences. Your impact will be measured not only by the partners you assist but also by the leverage you create for the entire partner ecosystem.

• Embrace an AI-first approach by default. Ensure that every repetitive task—partner research, technical enablement preparation, integration diagnostics, follow-ups, and QBR analysis—runs through AI workflows that you design. If you find yourself performing any task manually more than twice, your next step is to create a system that automates it.

⛳️ Requirements

• 7–10+ years of experience in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with a strong technical emphasis) at innovative, API-driven technology companies (developer-first, developer tools, or emerging AI/tech).

• A demonstrated history in roles that combine customer engagement with technical expertise, navigating solution design, technical problem-solving, and commercial growth.

• Practical experience in conducting product demonstrations, proof of concepts (POCs), or technical workshops with enterprise clients.

• Proven success in identifying expansion opportunities, including cross-selling and upselling, within complex enterprise accounts.

• Strong technical proficiency: capable of discussing APIs, developer workflows, and troubleshooting basic L1-level support inquiries (no coding required, but fluent in technical discussions).

• Experience engaging with both technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering, etc.), with a proven ability to build strong relationships and achieve key business outcomes.

• Exceptional interpersonal, communication, and collaboration skills, with a demonstrated ability to influence internal and external stakeholders (including executives, technical teams, and sales).

• A robust sense of ownership and commitment to your customers, coupled with a focus on building a strong personal brand.

• A solid understanding of partner ecosystems, channel business models (resale, referral, integrations, co-marketing, co-selling), and multi-party commercial dynamics.

• Evidence of a project you've developed—a tool, agent, script, dashboard, or workflow—that has permanently eliminated repetitive work for yourself, your team, or a partner. In your application, please describe what it was, what it replaced, and its ongoing impact. Bonus points for scalability beyond your personal use.

• An AI-native operational framework. You can identify specific workflows that fundamentally rely on AI and articulate how you would reconstruct them if your current tools were no longer available.

🏝️ Benefits

• Holistic health

• Medical, dental, and vision benefits

• Annual wellness stipend

• Mental health support

• Life, Short-Term Disability (STD), and Long-Term Disability (LTD) Income Insurance Plans

• Work/life blend

• Unlimited Paid Time Off (PTO)

• Generous paid parental leave

• Flexible schedule

• 12 Paid US company holidays

• Quarterly personal productivity stipend

• One-time stipend for home office upgrades

• 401(k) plan with company match

• Tax Savings Programs

• Continuous learning

• Learning/Education stipend

• Participation in talks and conferences

• Employee Resource Groups

• AI enablement workshops/sessions