Partner Success Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Collaborate with the Client Success Manager to provide a responsive experience for designated customers.

• Cultivate trusted relationships with customers and gain insights into partners’ businesses, priorities, promotions, objectives, and deliverables.

• Ensure customer inquiries, requests, and commitments are followed through to completion.

• Proactively engage with customers and pinpoint opportunities to enhance their experience.

• Oversee promotions, campaigns, activations, and initiatives from planning to execution.

• Track responsibilities, deadlines, and deliverables across customer accounts.

• Liaise with internal teams and stakeholders to guarantee commitments are fulfilled accurately and timely.

• Monitor campaign and promotion activities and identify issues at an early stage.

• Draft customer communications, schedule meetings, attend where necessary, capture decisions, and distribute meeting notes.

• Communicate any delays, risks, and issues in a professional manner.

• Create customer reports, performance summaries, presentations, and supporting documentation.

• Oversee promotions, activations, campaigns, reporting, and bonus activities.

• Analyze data critically, identifying anomalies, missed opportunities, problems, and trends, and raise these with the Client Success Manager.

• Maintain precise customer records, documentation, actions, and account information.

• Serve as the Client Success Manager’s trusted execution partner by preparing meetings, reports, communications, and follow-up activities.

• Enhance customer experience, processes, templates, reporting, and workflows.

• Utilize Monday.com, Trello, Dropbox, Microsoft Office, and other business platforms to uphold operational discipline.

• Contribute innovative ideas that enhance the company's ease of collaboration and value to customers.

• Support customer retention, engagement, and account expansion.

⛳️ Requirements

• Over 5 years of experience in customer success, account coordination, relationship management, administration, operations, or client services.

• Proven experience in supporting and fostering relationships with customers or business partners.

• Ability to work autonomously and take pride in the outcomes of your work.

• Exceptional written and verbal communication skills.

• Strong capabilities in task, workflow, and deadline management.

• Experience in preparing professional customer communications, reports, and presentations.

• Confidence in working with data, reports, and performance metrics.

• Proficient in Microsoft Office.

• Experience with project or task management platforms such as Monday.com or Trello.

• Ability to collaborate across multiple internal teams to coordinate customer outcomes.

• High level of accuracy and meticulous attention to detail.

• Ability to manage sensitive or commercially confidential information appropriately.

• Experience in gaming, hospitality, loyalty, technology, or SaaS environments is a plus but not mandatory.

• Must disclose any existing ongoing roles or client work.

• Must represent this engagement on LinkedIn as “Independent Contractor.”

🏝️ Benefits

• 100% remote work from home.

• Flexibility in how contractors manage their time.

• Work aligned with Australian business hours for effective collaboration.