Partner Service Delivery Manager – Remote

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Oversee a designated portfolio of partners, acting as the main point of contact for service delivery issues.

• Establish a consistent engagement schedule, which includes virtual business reviews (QBRs) and operational checkpoints.

• Cultivate robust relationships with partner stakeholders at both operational and leadership levels.

• Analyze partner performance and market trends to develop effective engagement strategies.

• Ensure that partners adhere to HP's service delivery standards, SLAs, and compliance requirements.

• Monitor performance metrics and promote ongoing improvement.

• Assist partners in transitioning to proactive and predictive service delivery models.

• Work collaboratively with HP sales, channel, supply chain, and technical teams to bolster partner success.

• Track and manage essential performance indicators, such as Customer and partner satisfaction (sNPS), SLA compliance, operational performance metrics, and program adoption rates.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in business, operations, or a related field.

• Proven experience in service delivery, operations management, or partner/account management.

• Excellent communication and stakeholder management skills, including proficiency in remote engagement.

• Capability to handle multiple partners and priorities in a dynamic environment.

• Analytical mindset with a history of utilizing data to inform decision-making.

• Multilingual skills (e.g., Spanish or Portuguese) for regional support.

🏝️ Benefits

• Fully remote position with regular virtual interactions.

• Opportunity to collaborate with teams and partners across various geographical locations.

• Commitment to being an Equal Opportunity Employer.