Partner Integrations Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist in the complete partner integration process (onboarding → certification → go-live → ongoing support)

• Advise partners on constructing and maintaining integrations utilizing Hostaway APIs and best practices

• Facilitate and support partner-developed integrations by offering technical direction and best practices, without directly creating integrations

• Deliver continuous technical assistance throughout the partner lifecycle, covering API functionality, data flows, and integration best practices

• Contribute to larger technical and API initiatives, which include new feature launches, enhancements, and partner engagement

• Clearly communicate API updates, modifications, and changelog activities to partners to ensure awareness and proper execution

• Validate integrations during the certification process and readiness for go-live

• Monitor the health of integrations and proactively identify potential risks or issues

• Ensure partners adhere to Hostaway's technical and certification criteria

• Troubleshoot issues related to APIs (authentication, webhooks, data synchronization, rate limits)

• Provide technical support for over 200 partners through Slack and email

• Develop and enhance integration support processes and documentation

⛳️ Requirements

• 2–4 years of experience in technical support, integrations, or API-related roles

• Strong comprehension of APIs, webhooks, and data flows

• Exceptional written English skills for partner-facing communication

• Experience in a remote, asynchronous SaaS environment

• Ability to work with EST overlap and flexibility across various time zones as necessary

• Strong sense of ownership with the capability to work independently

• Proven track record of managing multiple technical challenges and priorities simultaneously

• Familiarity with collaboration and support tools such as Slack and Zendesk

• Nice-to-Haves: Experience in supporting partner-developed integrations or developer ecosystems

• Familiarity with tools such as Jira, ClickUp, or Asana

• Experience using API tools (Postman, logs, debugging tools)

• Exposure to CRM systems (Salesforce, HubSpot) for partner tracking

• Experience collaborating cross-functionally with Product or Engineering teams

🏝️ Benefits

• Competitive Compensation: We provide competitive salaries based on market rates in the applicant's country.

• 100% Remote: Experience the flexibility to work from anywhere within your country of residence.

• Equity: Every position in our company includes valuable stock options in a rapidly growing and profitable organization.

• Values-Driven Leadership: Our Core Values are more than just words; they guide our actions and decisions.

• Professional Growth: Our swift expansion offers unmatched learning and development opportunities.

• Annual Paid Leave: The specific amount varies by country and adheres to country and/or contract-specific norms.

• Geographic Specific Benefits: We provide various country-specific benefits such as Health Insurance and Pensions.

• Dynamic Team Culture: Our diverse and international culture nurtures our innovation and creativity.