Partner Enablement Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will develop and maintain a scalable knowledge base that serves as the primary enablement resource for our Marketplace partners.

• You will design contemporary, user-friendly learning materials, including step-by-step guides, video tutorials, walkthroughs, and troubleshooting flows.

• You will collaborate closely with the Technical Integration team to convert practical onboarding insights into clear and actionable content.

• You will assess content performance, user engagement, and support inquiries to continually optimize content and enhance self-service options.

• You will expedite partner activation and promote greater feature adoption through effective content and communication strategies.

⛳️ Requirements

• You possess a minimum of 2 years of experience in content strategy, enablement, or knowledge management.

• You have a strong grasp of technical concepts such as APIs, platforms, or integrations and can articulate complex subjects clearly.

• You thrive in a data-driven environment and leverage insights from content performance and user behavior to refine your work.

• You appreciate teamwork with diverse stakeholders and enjoy exchanging ideas with colleagues from various teams over coffee.

🏝️ Benefits

• Welcome: We want you to feel at ease from the very start. That’s why we greet you with our comprehensive onboarding program.

• Development: Grow! We support and encourage your personal development through various internal and external training opportunities.

• Remote work: If your role doesn't necessitate your presence in the office, we can customize your work location — even allowing for up to 20 days per year anywhere within the EU.

• Mental health: Access quick, professional support from psychologists at nilo if you feel overwhelmed in your personal or professional life. This service is anonymous and free of charge.

• Redcare Events: We foster team building through creative team events and celebrate our achievements together at regularly scheduled parties.