Partner Compliance Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct thorough Desk Reviews that encompass documentation assessments, evaluation of paper evidence, and auditing of artifacts.

• Confirm operational evidence for the Customer Success Practice Maturity Program.

• Analyze large volumes of document submissions while ensuring precision and meticulous attention to detail.

• Assess the “letter and spirit of the law” in the review of evidence.

• Evaluate if partner submissions meet the overarching principles of the necessary Practice Maturity skills.

• Convert subjective language and qualitative evidence into objective, standardized, and defensible evaluations.

• Utilize independent judgment to make decisions on subjective evidence within established audit frameworks.

• Communicate requirements, findings, and feedback to partners and internal client stakeholders.

• Advocate for Customer Success principles and the LAER model during evaluations of partners and internal discussions.

• Serve as the representative of the client when engaging in discussions about Customer Success strategies and maturity standards with executive-level partners.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Finance, Auditing, Information Systems, or a related discipline.

• At least 3 to 5 years of experience in a formal audit, compliance, quality assurance, or stringent document-review position.

• Proven understanding of key Customer Success principles and the LAER model (Land, Adopt, Expand, Renew).

• Exceptional analytical capabilities and advanced critical thinking skills.

• Demonstrated ability to transform complex, subjective information into organized outcomes.

• Established experience in managing high-volume document reviews and operational auditing practices.

• Excellent verbal and written communication abilities.

• Capability to clearly articulate intricate requirements to varied audiences.

• Strong executive presence and professionalism when interacting with both internal stakeholders and external partners.

• Candidates must be authorized to work for any employer within the United States.

• Visa sponsorship is not available.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) with a match

• W2 contract opportunity

• Remote work arrangement