PCI Compliance Specialist, French

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Deliver customer support through various channels including inbound phone calls, live chats, email, and back-office tickets.

• Provide users with comprehensive, step-by-step guidance for the PCI-DSS compliance process.

• Assist customers in accessing, navigating, and resolving issues on the online platform.

• Utilize knowledge bases, tools, and resources to autonomously address complex problems.

• Gather, confirm, and apply information effectively to prioritize resolutions on the first contact.

• Recognize opportunities for process enhancements and report trends that impact efficiency or compliance.

• Independently manage workload while ensuring productivity and precision.

• Professionally address escalations and challenging conversations.

• Accurately record customer interactions in internal systems.

• Achieve or surpass performance metrics, service-level benchmarks, and quality standards.

⛳️ Requirements

• High school diploma or its equivalent.

• A minimum of 1 year of experience in a customer support role within a call center environment.

• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.

• Team-oriented, positive, and customer-centric attitude.

• Excellent communication skills complemented by active listening abilities.

• Professional demeanor on the phone along with strong interpersonal skills.

• Detail-oriented with the capability to manage multiple tasks effectively.

• Strong decision-making and problem-solving skills.

🏝️ Benefits

• Bonus opportunities.

• Medical insurance coverage.

• Dental insurance options.

• Vision insurance plans.

• Additional benefits available.