Partner Account Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Act as the main operational liaison for a designated portfolio of MoneyGram agents and partners.

• Deliver prompt, professional, and proactive support to partners, addressing day-to-day operational inquiries.

• Oversee partner requests from initiation to resolution, collaborating with internal teams as necessary.

• Keep partner records updated across MoneyGram systems.

• Manage changes related to ownership, location, banking information, user access, product configuration, and profile maintenance.

• Facilitate approvals and verify documentation prior to implementing any changes.

• Handle contract amendments, revisions, and sanctioned commercial renegotiations.

• Collaborate with Sales, Legal, Compliance, Finance, Billing Support, Technical Support, Product, and other relevant stakeholders.

• Manage operational cases from initiation to resolution while ensuring ongoing partner communication.

• Record partner interactions and case activities in designated systems.

• Identify recurring issues and propose process enhancements.

• Contribute to the development of standard operating procedures and knowledge articles.

• Assist in the launch of new products, tools, and operational initiatives.

• Spot opportunities for automation and enhance operational efficiency.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• At least 3 years of experience in operations, partner support, customer success, account management, financial accounts, or a similar field.

• Exceptional customer service and relationship management abilities.

• Outstanding written and verbal communication skills.

• Strong organizational skills with the capacity to juggle multiple priorities.

• Proven problem-solving and analytical skills.

• Experience utilizing CRM, case management, or operational support systems.

• Preferred: background in payments, fintech, banking, or financial services.

• Preferred: experience in supporting partner or agent networks.

• Preferred: understanding of contract administration and operational change management.

• Preferred: familiarity with Salesforce or comparable CRM platforms.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and career growth.

• Flexible working arrangements including remote work options.