Partner Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture strong relationships with key technology partners, audit partners, and essential stakeholders.

• Serve as the main post-sales contact for partner-driven GRC engagements.

• Facilitate communication among customers, Cognisys consultants, technology partners, and external audit providers.

• Guarantee that customers experience a consistent and high-quality journey throughout their compliance process.

• Assist in audit coordination, which includes introductions, project advancement, and certification activities.

• Recognize opportunities to enhance existing customer relationships through Cognisys' broader Cyber Security and GRC services.

• Conduct regular partner reviews and sustain strong engagement with strategic partners.

• Collaborate closely with Sales, Marketing, and Delivery teams to ensure successful outcomes for customers.

• Keep precise CRM records, update customer engagement, and track opportunities.

• Assist in joint enablement sessions, webinars, marketing initiatives, and partner events.

⛳️ Requirements

• Over 3 years of experience in Partner Management, Customer Success, Account Management, or Strategic Alliances.

• Background in Cyber Security, Governance, Risk & Compliance (GRC), Technology, or SaaS.

• Strong skills in stakeholder management with a proven ability to cultivate trusted relationships among customers, partners, and internal teams.

• Outstanding organizational skills with the capability to manage multiple simultaneous engagements.

• A commercial mindset that enables the identification of growth and expansion opportunities within accounts.

• Proficient in using CRM platforms for managing customer engagement, reporting, and opportunity tracking.

• Exceptional communication skills and confidence in engaging with senior stakeholders.

• A proactive, customer-centric approach with a dedication to delivering outstanding service.

🏝️ Benefits

• A vibrant and supportive work environment where customer care and innovation are at the forefront of our mission.

• A dedicated budget for your professional development.

• Access to an Employee Wellness Hub provided by Kara Connect, offering health and well-being resources.

• Annual Leave: 22 days of paid time off per year plus 11 recognized American bank holidays.

• Additional Leave: 1 day of paid leave to celebrate your Birthday.

• Health & Wellbeing: Individual access to a healthcare and life insurance plan, along with an employee mental health and wellbeing platform.

• 22 days of holiday increasing to 25, plus a birthday holiday.

• Refer a friend bonus scheme, offering up to £2,000!