Part Time Local League Coordinator

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee adult recreational tennis leagues (USTA League) in communities across Western Massachusetts to guarantee effective coordination, delivery, and retention of the program and its participants.

• Organize and participate in meetings (both virtual and in-person) with volunteer committees, team leads (captains), prospective players, community members, teaching professionals, facilities, and other tennis providers to promote recreational adult league tennis.

• Manage and relay team registration information and assist with player registration processes.

• Engage proactively with facilities regarding availability to establish and manage schedules promptly while adhering to Section and National deadlines. Develop and distribute high-quality schedules using the designated technology platforms.

• Ensure adherence to local procedures and regulations while managing the program.

• Accurately convey local league information to participants.

• Serve as the primary contact for all customer service inquiries related to the programs. Address conflicts that may arise and escalate issues to the supervisor as needed.

• Communicate and confirm team involvement in post-season play.

• Monitor the program platform to ensure compliance with local regulations and promptly address and rectify any violations.

• Validate program and player eligibility, site availability, and compliance with organizational policies, procedures, and regulations.

• Leverage data and reports to make informed decisions that enhance the success of the programs.

• Develop and coordinate new programs and initiatives aimed at increasing participation within the program.

• Assist interested players in getting connected to teams and facilitate the formation of new teams when groups of players with similar rating and eligibility levels are identified.

• Cultivate relationships with partner providers and facilities that support the growth of tennis in alignment with the organization’s strategic vision and departmental goals.

• Secure buy-in from partners, players, facilities, and other essential stakeholders to drive program success and impact the mission positively.

• Contribute to the development of innovative programs that foster unique and comprehensive participation growth.

• Recruit new volunteer captains and provide necessary support for captains and players.

• Assist facilities and players in joining the USTA League system, recruit players to take on captain roles, and help in team formation.

• Collaborate effectively with Local League Coordinators and Section Staff.

• Organize and manage opportunities for both new and returning tennis players to engage in USTA League play.

⛳️ Requirements

• Mission and culture contributor: We are looking for someone who is dedicated to the mission and vision of USTA New England.

• Strong organizational skills and follow-up: We seek an individual with a solid foundation in methodical, personal organization that inspires confidence in meeting deadlines and achieving outcomes, even amidst competing priorities.

• Exceptional communicator: We desire a candidate who excels at keeping everyone informed about ongoing activities clearly, succinctly, and engagingly.

• Proactive Initiative: We seek a self-motivated, action-oriented, and resourceful individual who is committed to accomplishing their tasks diligently. A person who is meticulous about follow-through and thinks ahead proactively.

• Team-oriented: We are looking for someone who enjoys collaborating with others and has a proven track record of guiding, deploying, or engaging individuals towards specific outcomes.

• Outstanding Customer Service: Beyond simply addressing inquiries, we want someone who enjoys problem-solving and assisting others. A candidate who respects and embraces diversity in every interaction, whether it be with volunteers, vendors, customers, or colleagues.

• Willingness to Innovate: We value team members who challenge the status quo, innovate, and discover new methods to enhance effectiveness, streamline processes, and improve programs and services through fresh ideas.

• Minimum qualifications: Candidates must reside in New England, with preference given to those living in Massachusetts, particularly Western Massachusetts. Flexibility for travel and working hours, including some evenings and weekends, is required. A High School diploma or equivalent is mandatory. Familiarity with Google Workspace, Monday.com, and Excel is preferred; knowledge of TennisLink and an understanding of tennis are advantageous. Ability to learn new software platforms is essential. Experience in coordinating tasks for on-site and off-site events is beneficial. Reasonable accommodations will be made based on qualifying exemptions.

🏝️ Benefits

• Paid Sick Leave

• Training and development opportunities

• Flexible, hybrid work model

• Company laptop provided