Part-Time IT Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Answer inbound service desk calls and manage self-service support tickets.

• Diagnose fundamental hardware, software, network connectivity, access, and endpoint issues.

• Record issue specifics, troubleshooting actions, and resolution status in a ticketing system.

• Utilize historical records and analytical skills to ascertain root causes.

• Forward unresolved incidents to the appropriate Tier 2, Tier 3, or resolver teams.

• Deliver prompt, precise, and professional assistance to end users.

• Fulfill requirements for complete service desk coverage on a full-time basis.

⛳️ Requirements

• Possession of a high school diploma or equivalent qualification.

• A minimum of 1 year of relevant experience in customer service, call center, help desk, or IT support.

• Capability to satisfy applicable public trust or suitability criteria.

• Fundamental understanding of end-user hardware, software, networking, and access support.

• Excellent communication, customer service, and documentation abilities.

🏝️ Benefits

• Health & Wellness: Medical (BC-BS), dental, and vision plans tailored to your needs.

• Paid Time Off: Generous PTO, paid holidays, and increased PTO based on years of service.

• Retirement Savings: 401(k) plan with company matching and automatic enrollment.

• Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance.

• Additional Options: Voluntary benefits such as pet insurance and student loan assistance up to $1,000 per year.

• Perks: FSAs, HSAs, wellness programs, and more to promote your work-life balance.