Part-Time Healthcare Virtual Assistant – Functional Medicine Practice

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient appointments through text, email, and various communication channels.

• Follow up on any missed appointment confirmations.

• Distribute telemedicine appointment reminders and provide necessary instructions.

• Ensure that schedules are well-organized and ready for appointments.

• Assist in maintaining an efficient workflow for patients in a fast-paced healthcare setting.

• Verify that all necessary patient intake forms and consent documents are completed prior to appointments.

• Track any incomplete patient requirements and follow up as needed.

• Ensure all essential documentation is finalized before scheduled visits.

• Maintain precise patient records and documentation.

• Confirm that required blood work and laboratory results are completed ahead of appointments.

• Upload, organize, and manage lab results within the Cerbo EMR system.

• Monitor patient records to guarantee that providers have the information necessary for appointments.

• Track outstanding laboratory requirements and manage follow-ups accordingly.

• Assist with prior authorization requests and related follow-up activities.

• Provide pricing information and practice details to both prospective and existing patients.

• Offer day-to-day administrative support to the provider and office manager.

• Communicate professionally with patients regarding appointment preparation and healthcare needs.

• Contribute to overall clinic operations and initiatives aimed at enhancing patient experience.

⛳️ Requirements

• Demonstrated experience in healthcare administration, medical virtual assistance, or a comparable healthcare support position.

• Familiarity with EMR systems (Cerbo EMR experience is highly desirable).

• Strong knowledge of patient scheduling, appointment preparation, and medical administrative workflows.

• Exceptional attention to detail, especially in tracking patient forms, laboratory results, and appointment readiness.

• Strong organizational capabilities to manage multiple priorities at once.

• Ability to work independently with minimal oversight.

• A reliable, professional, and accountable work ethic.

• Excellent written and verbal communication skills in English.

• Comfortable operating in a fast-paced healthcare environment.

• Experience in handling patient communications with professionalism and empathy.

• A HIPAA-compliant mindset and dedication to maintaining patient confidentiality.

• Strong follow-up abilities and a proactive approach to identifying potential issues before they impact patient care.

• Preferred Qualifications:

• Experience utilizing Weave or similar healthcare communication platforms.

• Knowledge of Functional Medicine, Integrative Medicine, Holistic Health, or Wellness practices.

• Prior experience supporting telemedicine providers or virtual healthcare practices.

• Basic requirements:

• Must be proficient in clearly speaking and writing in English.

• Must possess relevant work experience.

• Ability to provide an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory].

• Must be available for video meetings with the camera on (when required).

• Technical requirements:

• Device: Reliable laptop or desktop computer.

• Internet: High-speed connection (minimum 25 Mbps).

• Audio: Noise-canceling headset.

• Video: Webcam for virtual meetings.

• Workspace: Quiet, professional environment.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for inquiries, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to equip you to handle PHI confidently for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to proprietary training on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and improve long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted at the discretion of your client. Paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.