Part-time Customer Support Consultant, Fluent Swedish and English

This is a fully remote position, open to applicants in Brazil, +5 more states.

📋 Description

• Provide exceptional customer support through email and phone communications.

• Address customer inquiries and guide users through the system effectively.

• Respond to customer requests in line with established service level agreements and adhere to specific procedures.

• Manage complaints with a composed and friendly demeanor.

• Refer complex or urgent issues to the appropriate internal team as necessary.

• Conduct research to gather missing information and proactively seek solutions.

⛳️ Requirements

• Proficient in Swedish and English (minimum C1 level for both spoken and written forms).

• Strong foundational technical knowledge and a personal interest in electronics or PC/IT subjects.

• Exceptional problem-solving abilities.

• Quick learner.

• Capable of communicating clearly, professionally, and empathetically with customers.

• Strong analytical capabilities.

• Personal laptop or computer with a minimum of 8 GB of RAM.

• Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speeds.

• Experience with Salesforce or similar tools is highly advantageous.

🏝️ Benefits

• Fixed working hours: Monday to Friday, from 9 AM–1 PM, GMT+2.

• Opportunity to work entirely remotely.

• Inclusive international workplace environment.

• Compensation provided in USD.

• Incentives for referring friends.

• Balance between project responsibilities and personal time, along with an internal health policy.

• Supportive leadership committed to your professional development and long-term collaboration.

• Nurturing environment for self-improvement.

• A culture grounded in trust, with no requirements for time tracking.