Part-time Customer Support Consultant, fluent in Swedish and English

This is a fully remote position, open to applicants in Serbia, +5 more states.

📋 Description

• Provide exceptional customer support through emails and phone interactions.

• Address customer inquiries and guide users through the system.

• Respond to customer requests in line with established service level agreements while adhering to specific procedures.

• Manage complaints with a calm and friendly demeanor.

• Elevate complex or high-priority issues to the relevant internal team as necessary.

• Perform research when information is lacking and proactively seek solutions.

⛳️ Requirements

• Proficient in both Swedish and English, possessing at least a C1 level in spoken and written communication.

• Strong foundational technical knowledge and a personal interest in electronics or PC/IT subjects.

• Outstanding problem-solving abilities.

• Quick learner.

• Capable of communicating clearly, professionally, and empathetically with customers.

• Strong analytical capabilities.

• Personal laptop or desktop with a minimum of 8 GB of RAM.

• Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speeds.

• Experience with Salesforce or similar tools is advantageous.

🏝️ Benefits

• Consistent schedule: Monday to Friday, from 9 AM–1 PM, GMT+2.

• Opportunity to work fully remotely.

• Inclusive international work environment.

• Compensation provided in USD.

• Incentives for referring friends.

• Balance between project responsibilities and personal time, alongside an internal health policy.

• Supportive leadership focused on your development and long-term collaboration.

• Opportunities for self-development in a conducive environment.

• A culture founded on trust, without requirements for time tracking.