Part-time Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist customers with inquiries regarding their booked events, ticket access, refunds, and reservations.

• Serve as the first point of contact for clients and partners concerning event-related questions and coordination.

• Aid in ticketing and scheduling processes.

• Resolve issues related to missing or invalid tickets and escalate matters as necessary.

• Keep customers informed and updated through phone and email communication.

• Efficiently manage multiple requests while maintaining attention to detail and ensuring a positive customer experience.

⛳️ Requirements

• Proficient in spoken and written English and French.

• Available to work from Monday to Sunday between the hours of 10:00 am and 8:00 pm.

• Open to working 20 to 40 hours per week.

• A secure and quiet home workspace is essential.

• High-speed internet connection with a minimum of 25 Mbps.

• Capable of performing well in a remote work environment.

• Comfortable with navigating multiple systems and multitasking effectively.

• Ability to communicate clearly, concisely, and professionally.

• Strong attention to detail and adept problem-solving skills.

• High school diploma or equivalent is required.

🏝️ Benefits

• Hourly bonus for working on weekends.

• Medical, dental, and life insurance provided after six months of employment.

• Enhanced RRSP participation available after six months.

• Preferential insurance pricing offered after six months.

• Comprehensive training provided at no cost.

• Continuous support and development opportunities.

• Ability to work from home.

• Equipment supplied by the employer.