Owner Relations Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the main liaison for property owners in Panama, Paraguay, and upcoming LATAM markets.

• Establish and nurture long-term relationships with property owners through proactive engagement and outstanding customer service.

• Quickly address owner inquiries via email, phone, WhatsApp, and support tickets.

• Oversee and manage all incoming inquiries, requests, and support tickets from owners.

• Ensure that owner issues are addressed professionally and resolved within designated service levels.

• Arrange and facilitate meetings with owners as necessary.

• Collaborate with Operations, Reservations, Revenue Management, Housekeeping, Maintenance, Finance, Sales, and other departments to effectively resolve owner requests.

• Keep accurate and comprehensive records of all communications with owners.

• Recognize recurring owner issues and operational patterns.

• Assist with owner onboarding and offboarding processes when needed.

⛳️ Requirements

• Outstanding English communication skills.

• Exceptional customer service and relationship management capabilities.

• Strong written and verbal communication skills.

• Excellent organizational and time management skills.

• Experience with CRM platforms (HubSpot preferred).

• Capability to manage multiple priorities in a dynamic environment.

• Keen attention to detail and strong problem-solving abilities.

• Previous experience in hospitality, property management, customer success, account management, or owner relations is highly desirable.

🏝️ Benefits

• Work from Home