Outside Property Technical Specialist

This is a fully remote position, open to applicants in Oregon, +1 more state.

📋 Description

• Manage high-severity and complex first-party property claims up to $150,000, with the possibility of handling larger losses as needed by the business.

• Conduct investigations, evaluations, estimations, and negotiations for personal or business property claims.

• Perform field inspections, assess damages, capture photographs, and create written or computer-assisted estimates.

• Utilize innovative technologies and cost assessment tools to evaluate damages.

• Review policies, leases, contracts, by-laws, and other relevant documents affecting coverage, damages, business interruption, and liability.

• Obtain recorded or written statements as necessary.

• Set timely and precise claim and expense reserves.

• Calculate settlement amounts using estimates, actual cash value, replacement value, contractor validation, appraisals, limits, and deductibles.

• Negotiate settlements with contractors, representatives of insured parties, and other stakeholders within established authority limits.

• Draft denial letters, Reservation of Rights letters, and other complex correspondence.

• Maintain claim diaries and manage required data and documentation within claim files.

• Oversee file inventory to ensure timely resolutions and adherence to state regulations.

• Deliver outstanding customer service to insured individuals, agents, internal customers, and business partners.

• Refer claims to the Travelers Investigative Services, Subrogation Unit, and Major Case Unit when appropriate.

• Execute administrative tasks including managing expense accounts and time-off reporting.

• Mentor and guide less experienced claims professionals.

• Attend depositions, mediations, arbitrations, pre-trials, trials, and other legal proceedings as required.

• Engage experts and provide assistance to the Litigation Claim Unit.

• Participate in the Catastrophe Response Program and deploy to other states as necessary.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor's Degree.

• High School Diploma or GED.

• A minimum of three years of experience in handling Personal Insurance or Business Insurance Property claims.

• General familiarity with the estimating system Xactimate.

• Advanced skills in customer service, interpersonal communication, organization, and time management.

• Strong ability to work independently.

• Exceptional judgment, analytical, and decision-making skills.

• Proficient negotiation abilities.

• Excellent written, verbal, and interpersonal communication skills.

• Strong investigative capabilities.

• Advanced proficiency in analyzing and determining coverage.

• Advanced skills in assessing and evaluating damages.

• Proven ability to resolve claims within settlement authority.

• Valid passport.

• Valid driver's license.

• Insurance License(s) and/or UAS Remote Pilot Certification may be required; necessary insurance licenses must generally be acquired within three months of starting.

• Ongoing continuing education requirements for insurance licenses must be upheld.

• Capability to access and inspect all areas of a dwelling or structure.

• Ability to carry, set up, and climb a 38- to 49-pound ladder, walk on roofs, and enter confined spaces.

• Willingness to participate in the Catastrophe Response Program, including potential deployment away for a minimum of 16 days.

• Must secure and maintain a company credit card.

🏝️ Benefits

• Sign-on bonus.

• Health insurance from the first day of employment for employees and eligible family members.

• Travelers 401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum.

• Paying it Forward Savings Program for employees with student loan debt.

• Pension Plan fully funded by Travelers.

• Minimum of 20 days of Paid Time Off annually.

• Nine paid company holidays.

• Wellness program offering tools, discounts, and resources.

• Free professional counseling services, health coaching, and other mental health resources.

• Matching Gift and Volunteer Rewards program.

• Opportunity for remote work from a primary residence and/or mobile work.

• Company credit card required for catastrophe response duties.