Outside Property Associate, Claim Representative

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Engage in organized virtual, classroom, and practical training that covers insurance policies, claims processes, systems, and procedures.

• Assess, investigate, and document first-party property claims under close supervision.

• Collect information from policyholders, claimants, witnesses, and third-party providers.

• Investigate and evaluate pertinent facts and documents, including leases, contracts, and by-laws.

• Determine and apply coverage for property damages in accordance with policy terms.

• Establish precise scopes of loss for buildings and contents for written or computer-assisted estimates.

• Communicate in a professional and timely manner with customers, claimants, and internal stakeholders.

• Maintain accurate records of claim activities in claims management systems.

• Adapt to advancements in AI, digital transformation, technology implementations, system upgrades, and rollouts of digital tools.

• Access and inspect residential and commercial structures, including roofs, attics, crawl spaces, and other confined areas.

• Participate in catastrophe deployments to support customers in other states.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED along with one year of customer service experience.

• Bachelor’s Degree.

• Prior internship or work experience in customer service or insurance.

• Willingness to secure an active adjuster license where mandated by state law.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Eagerness to learn claims management and estimating software.

• Strong verbal and written communication abilities.

• Capacity to exercise sound judgment and make effective decisions within established authority.

• Exceptional customer service capabilities.

• Attention to detail and strong organizational skills; ability to manage multiple tasks and prioritize effectively.

• Basic conflict resolution skills.

• Demonstrated willingness to engage in continuous learning.

• Valid driver's license.

• Must be a resident of or willing to relocate at personal expense to the assigned Northern Virginia and/or Washington, DC area.

• Ability to carry, set up, and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces.

• Insurance license(s) and/or UAS Remote Pilot Certification may be required; necessary insurance license(s) generally must be obtained within three months of commencement.

• Ability to participate in the Catastrophe Response Program and deploy to aid customers in other states.

🏝️ Benefits

• Health insurance from the first day of employment for employees and eligible family members.

• Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, subject to an annual maximum.

• Paying it Forward Savings Program for employees with student loan debt.

• Pension Plan fully funded by Travelers.

• Minimum of 20 days Paid Time Off each year.

• Nine paid company holidays.

• Wellness program that includes tools, discounts, resources, free professional counseling, health coaching, and caregiving support.

• Matching Gift and Volunteer Rewards program.