Outside Auto Appraiser

This is a fully remote position, open to applicants in Florida.

📋 Description

• Evaluate, estimate, negotiate, and inspect first- and third-party auto physical damage claims.

• Analyze claims related to collision, comprehensive, property damage, rental, towing, fire, theft, flood, lightning, diminished value, and injuries.

• Act as a technical advisor for auto claims personnel and provide guidance on claim damages.

• Ensure consistent service quality throughout the entire claims process.

• Manage assignments and promptly travel to vehicle or equipment locations.

• Coordinate vehicle or equipment inspections when they are not easily accessible.

• Assess claims utilizing technical knowledge, company resources, and estimating and evaluation software.

• Determine physical damage claim values.

• Prepare and document appraisals for vehicle or equipment damages along with Actual Cash and Replacement values.

• Collaborate with assigned Claim Professionals from the initiation of investigations to final recoveries.

• Negotiate claim values with customers and repair facilities.

• Establish settlement amounts for applicable total-loss claims.

• Negotiate and communicate claim settlements and initiate payments to customers.

• Provide inspection support to other business lines and departments, including catastrophe response efforts.

• Review coverage and apply relevant policy conditions, provisions, exclusions, and endorsements.

• Oversee the repair process while managing claim and expense reserves.

• Create and update action plans and claim diaries to ensure timely resolution of repairs.

• Communicate damage assessments post-negotiation.

• Obtain authorization to initiate payments to customers or repair facilities.

• Engage in the Catastrophe Response Program, which includes deployments lasting at least 16 days.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED with a minimum of one year of experience in auto appraisal.

• Valid Driver's License.

• Associate's, Bachelor's, or Technical School Degree.

• State appraiser and claims handling licenses as required.

• Preferred two years of auto appraisal experience.

• Prior experience with an insurance company is preferred.

• Strong technical expertise and in-depth knowledge of auto repair and techniques.

• Comprehensive understanding of automotive terminology and construction.

• Extensive knowledge of claims appraisal systems and overall claims operations.

• Proficient in Windows, including Excel and Word.

• Strong mathematical abilities and negotiation skills.

• Capability to participate in Auto Catastrophe response, including extended deployment and unscheduled travel with little notice.

• Ability to stay informed on jurisdictional laws and regulations and communicate compliance requirements.

• Commitment to ongoing education.

• Insurance license(s) may be necessary and typically must be acquired within three months of commencing the position, along with ongoing continuing education credits.

🏝️ Benefits

• Health insurance available from the first day of employment for employees and eligible family members.

• Dollar-for-dollar 401(k) match up to the first 5% of eligible pay, subject to an annual maximum.

• Paying it Forward Savings Program providing an annual 401(k) contribution for qualifying student loan payments.

• Pension Plan fully funded by Travelers.

• Minimum of 20 days of Paid Time Off annually.

• Nine paid company holidays.

• Wellness program offering tools, discounts, resources, health coaching, caregiving support, and free professional counseling services.

• Matching Gift and Volunteer Rewards program.

• Opportunities for volunteer encouragement and community involvement.