Outreach Specialist, Pharmacy Outreach

This is a fully remote position, open to applicants in United States.

📋 Description

• Make and manage high-volume outbound and inbound calls with patients, providers, and pharmacies by utilizing established scripts and protocols, while achieving and maintaining performance targets (e.g., calls per hour, call quality, etc.)

• Work collaboratively with patients to effectively address issues, identify, and eliminate barriers to medication adherence (such as cost, forgetfulness, or lack of perceived necessity) and/or escalate clinical issues to a pharmacist.

• Address patient concerns and hesitations with influence, empathy, and education to secure their commitment to medication adherence.

• Coordinate proactively with medical providers or pharmacies as necessary to ensure timely prescription refills.

• Accurately record all interactions, outcomes, and barriers identified in the appropriate systems.

• Recognize opportunities to improve pharmacy workflows and processes.

• Engage in training and peer-to-peer learning to develop expertise in pharmacy quality metrics (e.g., STARs).

• Provide constructive feedback, share best practices, and assist colleagues to support the achievement of program, departmental, and organizational objectives.

⛳️ Requirements

• High School Diploma.

• At least 1 year of experience in a call center setting providing patient outreach.

• Consistent and reliable attendance; Ability to work any shift between 8 AM - 7 PM EST, with the possibility of evening and Saturday coverage as required by business needs.

• Exceptional verbal communication, active listening, and negotiation abilities.

• Capability to overcome objections and establish rapport with patients or customers.

• Proficient in using call center platforms and electronic health records (EHR) systems.

• Skilled in Microsoft Excel and Google Sheets.

• Ability to thrive in a fast-paced environment and adapt quickly to changes.

• Strong organizational skills with a keen attention to detail and accuracy.

• Must have access to a reliable high-speed internet connection.

🏝️ Benefits

• Flexible work schedules and the opportunity to work remotely are available for many positions.

• Health, dental, and vision insurance coverage paid up to 80% for employees, dependents, and domestic partners.

• Comprehensive time-off plan (21 days of PTO in your first year).

• Two paid volunteer days and 11 paid holidays.

• 12 weeks of paid parental leave for all new parents.

• Six weeks of paid sabbatical after six years of service.

• Educational Assistant Program and Clinical Employee Reimbursement Program.

• 401(k) plan with up to a 4% match.

• Stock options.

• And much more!