Outbound Telemarketing Sales Representative

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Make outbound calls to potential leads provided by the company.

• Arrange accommodations and book tours for eligible candidates at the Grand Lodge on Peak 7 and The Grand Colorado on Peak 8.

• Adhere to approved scripts and apply trained sales techniques and rebuttals to secure bookings.

• Deliver outstanding, friendly customer service, assisting guests with lodging and tour options.

• Maintain in-depth knowledge of Breckenridge, including local events, activities, and lodging choices.

• Accurately assess potential tour guests according to company policies.

• Provide accurate quotes for packages and pricing related to discounted lodging options.

• Act as the final point of contact to resolve guest inquiries and issues whenever possible.

• Respond promptly to all email and voicemail communications.

• Keep precise records of all interactions and bookings.

• Attend daily meetings and training sessions to review sales techniques and availability.

• Adhere to all company hospitality standards, policies, and procedures.

• Follow company guidelines regarding environmental sustainability practices (recycling, composting, conserving resources).

⛳️ Requirements

• A high school diploma or general education degree (GED).

• Excellent verbal communication and active listening abilities.

• A strong, outgoing personality with the capability to establish immediate rapport.

• Self-motivated with a resilient mindset; able to handle rejection with professionalism.

• Basic mathematical skills for accurately calculating prices and discounts.

• Basic proficiency in Microsoft Office applications (Word, Outlook, Excel).

• Ability to quickly learn new software and technology platforms.

• Strong problem-solving skills and reasoning ability to qualify leads and address guest inquiries.

• A commitment to delivering exceptional customer service.

• Ability to adhere to a set schedule and follow detailed scripts and procedures.

🏝️ Benefits

• Health, vision, and dental insurance plans.

• Company-paid life insurance coverage.

• Voluntary Life and Accidental Death/Dismemberment Insurance.

• HSA and FSA-Dependent Care Accounts.

• Retirement plan.

• Generous paid time off (PTO) and sick leave to promote work-life balance.

• Volunteer Time Off - Paid opportunities to give back to Summit County.

• Bereavement leave.

• Biannual bonuses.

• Tuition Reimbursement Program.

• Employee Wellness programs to support physical and mental health.

• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, tickets for sporting/concert events, pet insurance partner discounts, and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via the owners’ program.