This is a fully remote position, open to applicants in South Africa.

• Conduct 400–500 outbound calls daily using an auto-dialer.

• Utilize approved scripts to assess potential clients for home and auto insurance.

• Provide qualified live transfers to licensed insurance agents based in the U.S.

• Achieve or surpass monthly live transfer targets.

• Maintain professionalism, consistency, and enthusiasm while managing high call volumes.

• Precisely record call outcomes and adhere to established Standard Operating Procedures (SOPs).

• Follow scripts, call flows, and training guidelines diligently.

• Effectively communicate with trainers and team leaders regarding performance and any challenges encountered.

• Demonstrated experience in telemarketing or high-volume call center settings.

• Experience with scripted outbound calls is essential.

• Previous experience in insurance (home and/or auto) is advantageous.

• Familiarity with live transfer sales processes is a plus.

• Proficient, fluent English with excellent comprehension and communication skills.

• Capability to maintain both pace and quality during extended call sessions.

• Comfortable working in a metrics-driven and highly organized environment.

• Dependable internet connection and ability to pass a technical setup assessment.

• Knowledge of Five9 or Ricochet 360 is beneficial.

• Computer (NOT Chromebook) required.

• Operating system: Windows 10 or 11, or Mac iOS 12+

• Use of Google Chrome is necessary.

• Stable primary internet connection plus a backup internet option.

• Headset and webcam are required for the role.

• Offers commission opportunities.

Outbound Telemarketer

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